Owners Direct is proud to operate some of the most-trusted holiday rental websites worldwide. However, all online marketplaces can be targeted by people who want to take advantage of others, and our websites are no different.
In order to stay ahead of the threat that these people pose, we have introduced some great new trust and security features throughout the Owners Direct website to ensure you have the best and most secure experience possible.
By using these features and following our suggested best practices, we can work together to safeguard the Owners Direct marketplace, and you’ll enjoy greater peace of mind when booking a rental from one of our owners or managers.
Maximise your holiday experience and minimise the threat of fraud.
Our trust and security features will ensure you maximise your holiday experience and minimise the threat of fraudulent activity. We strongly recommend you always follow these guidelines when booking from one of our owners or managers.
Call the owner and do your research
Read previous guests’ reviews and contact the owner by phone on the number listed on the advert to ask any questions you may have. Engage in a constructive conversation and get to know the owner. If there is no owner telephone number listed, contact our Customer Services team on
+44 (0) 208 827 1998.
Book and pay safely
Look for properties with a Pay Online badge which will enable you to pay securely online with a credit card. Once the owner has replied to your enquiry and you have contacted them to confirm your booking, the owner will send you a link for quick and secure payment. You should also request, review and sign a rental agreement.
You should always ring the owner to confirm details before making any payment.
Property Owners Advice
Make it easy for guests to contact you and pay
Guests want to be confident that their money is safe, so display your telephone number so they can contact you with any questions. We also recommend that you accept Online Payments, which will allow guests to pay quickly and securely online using their debit or credit card.
Screen your guests with a phone call
Safety and security is understandably an issue for you too. Get to know your guests via a chat on the phone so you know who you are renting to. We always recommend holidaymakers call you prior to payment, so expect a phone call from potential guests for every booking.
Create and send a rental agreement for each booking, including the names of all guests, check-in/check-out dates, total amounts, payment schedules, your cancellation and refund policies, rules regarding smoking and pets, and anything else that is relevant to your property.