4/10 Poor
Tiffany P.
18 Sept 2023
Liked: Location
Disliked: Cleanliness, communication
Beautiful Location - Disappointing Experience
Keuka Villa boasts an excellent location right by the lake, making it convenient for those looking to explore nearby wineries and distilleries. The dock provided a serene spot to enjoy coffee while taking in the lake view, and we especially enjoyed swimming in the crystal-clear waters.
However, our overall experience was marred by a significant issue. Upon our arrival, we were disappointed to find that the Keuka Villa had not been cleaned. After contacting Jim, he managed to arrange for a cleaning crew to come the following day. It was disheartening to spend the initial hours of our vacation cleaning the house ourselves and then relocate our belongings the next day to accommodate the cleaning crew.
We reached out to Jim, requesting a partial refund for the inconvenience. Unfortunately, despite multiple attempts, we received no response to our inquiries. When we eventually managed to speak with him a week after our stay, his response left much to be desired. Based on his previous interactions with other negative reviews, it appears he has a tendency to be confrontational and condescending.
For instance, when we raised our concerns, Jim questioned why we didn't simply leave if we were dissatisfied upon arrival. It's worth noting that he enforces a 60-day cancellation policy, which would have left us out of both our planned vacation and a refund had we chosen to depart early. This type of response only added to our frustration and disappointment with the overall experience.
Tiffany P.
Stayed 4 nights in Aug 2023