4/10 Poor
Rebecca S.
4 Sept 2019
Liked: Location
Disliked: Cleanliness, communication, listing accuracy
Spacious, Safe Property but Disappointingly Dirty
This property could do with a proper clean. Despite being charged for cleaning in our bill we had to clean the toilet, floor around the toilet and all of the kitchen utensils before using as all were disgusting. We also had to change the main bedroom duvet cover as it definitely had been used. I had asked to add two days either end which I was assured would be fine even though our booking was not changed until after a lot of effort I managed to contact HomeAway to ask the owner to change it. It was never actually changed, on the system. (We were charged for the extra day we had though) Communication was difficult with owner leading us to have to move to another property at the end of our stay (with our daughters broken ankle, so not an easy task) due to a last minute let down of the extra last days booking. The flat itself is nice and roomy for London (kitchen is tiny,) but on the whole it is really dirty and in need of attention in the bathroom and kitchen particularly. It would be a lovely flat if it was deep cleaned.
