Owner's Response: Dear Mrs Temple, First of all I hope you liked the island eventhough there have been some difficulties that affected your accommodation Regarding to the apartment in Veril del Duque, our cleaning lady comes always the day before our guests arrival to the apartment to clean it and then I go there personally to check everything and leave there the welcome package. We have not noticed any insect in the apartment before your arrival, however, we are on the island and there are the gardens in the resort and also a lot of humidity and it is true that there is more insect than in the inland areas. As soon as you have informed us about the insect in your apartment early in the morning, we have immediately sent the exterminating company to come and clean it. You have also mentioned the noise from the contstruction work from the hotel resort located accross the street. These works are permited by the building authority and unfortunatelly nobody informes us as it is a private project. When you have complied about the noise, I have called personally to the hotel to ask how long these work will take and they answered that till the 23rd of October but even they did not know how noisy it would be. You have told me that the noise did not permit you a commfortable stay, which I understand perfectly, as you were looking for a quite place for your holidays, I have immediately started to look for another apartment for you and I have found one in El Duque area, walking distance to the beach and to the center, which I have offered to you and you decided to move. I am sorry for the inconvenience and I want to assure you that we always try to do our best to make the guests feel in the apartment as at their own home. Best regards,