We had one very nice day at this lovely house in Cornwall before things went very very wrong. Most unfortunately, we were careless and somehow lost the keys. It was late in the evening and we needed to get our children (aged five and under) into bed. We searched and searched but simply could not find the keys. Feeling very embarrassed and apologetic, we called the caretakers of the house and asked if they could come and let us in.

One of the two caretakers came in due course but she brought with her a barrage of angry abuse. She drove up to our car in a manner that made us think she must crash into it - we both winced as she braked. She burst out her car and began shouting at us, asking how we had lost the keys, where were they, how could we be so stupid and inconsiderate etc etc. She did let us into the house but continued with a tirade of anger and abuse. We finally had to ask her to leave. She hurled obscenities at us as she departed.

We were extremely shaken and actually felt as though we would not be able to remain at the property as we felt unsafe. In addition, this unpleasant scene was witnessed by our three small children. We had very pleasant dealings with the owner, who is lovely and the house is great, but we can't recommend staying here as you may have to deal with the caretaker. We never received an apology from her for her appalling and unprofessional behaviour.