Owner's Response: We are very sorry this lady did not enjoy her stay. We always try to ensure our guests have a good experience. We visited when she called and did our best to resolve her issues, immediately replacing most of the kitchen equipment with new, even where we felt it wasn’t necessary, but we take all complaints seriously. I agree that there were greasy splashes high up behind the cooker; this was also rectified as soon as we were told about it. The toilet seat was not mentioned to us, it does have a couple of marks on it, where the lid touches the seat but it was not broken nor stained and is cleaned spotlessly after every stay. Nonetheless we have now replaced the toilet seat. Furniture such as chests of drawers, wardrobes and divan beds are not moved out every week to clean under them, this is done as and when time allows between changeovers. This flat is a traditionally furnished cosy 1 bedroomed apartment for 2, with a small but fully equipped kitchen. The folding wall bed referred to is an extra bed, should one be needed. We feel that this entire review was based on just a few points and ignores all of the positives. This flat is very popular with many repeat customers. Please see other reviews of this and our other apartments.