Whilst the location of the villa is good, we had lots of issues from when we arrived meaning we ended up spending the first 3 days of our holiday waiting at the villa for maintenance. The description on the website is somewhat misleading and privacy is an issue. Our key complaints are below:
• Wifi didn't work on arrival and took 3 days to sort & even then was very patchy
• On the website the villa is described as having fans in each bedroom. We assumed this meant they would have ceiling fans which is typical in Lanzarote. However, they were fixed desktop fans plugged in at the wall. They were ineffective and used the only plug that was in the bedroom. Also it could only point at one bed as the fan didn’t oscillate and being hot it meant it was very uncomfortable for kids sleeping. For a little cost, ceiling fans should be installed in both bedrooms and the lounge.
• we were told by sales that all villa’s had recently been refurbished and had flat screen TV’s of at least 30/32”. However, the TV’s in the villa certainly didn’t meet that spec and were about 26” and the villa hadn’t been refurbished for a long time.
• The villa wasn’t private as coaches arrived frequently to hotel opposite (on a couple of the days this was approx every 10-15 minutes), they pull alongside the villa and all people on the coach can look straight into the villa and pool area which wasn’t a great experience. For small cost, additional screening on the front wall could eradicate this problem.
• There's no privacy to the side of the villa and the neighbouring villa looks straight into the bathroom and second bedroom if we had the windows open which again was not great.
• From a list of 60+ sky channels, only about 6 of them actually worked so when advertising SKY TV, I think this is slightly exaggerated.
• The bedroom mattresses were rock hard as they were orthopedic mattresses which meant for a very poor sleep and bad backs.
• Sunbeds were very old and broken and didn’t make for very comfortable sunbathing and affected the amount of time we spent round the pool.
• Sofas are very old and worn (rips in arms of sofas) and even the throw-overs to hide this fact are getting old and worn.
• Tiles in bathroom and kitchen were badly cracked and didn’t look like it had been ‘recently refurbished’.
When raising these with the receptionist she wasn’t particularly friendly, helpful or accommodating. She was rude and clearly not interested in customer care. Great location shame about rest :-(