6/10 Okay
Daniel G.
25 Sept 2019
Liked: Location
Disliked: Cleanliness, communication
Potentially perfect, but in need of some love and attention
Having read all the reviews on the villa prior to booking and our visit, it’s safe to say we had some reservations, but the details made it seem perfect for our needs (for a baby and a wheelchair user) and at point of booking Bernie was fab at communication and responded to all our queries.
On arrival at the villa we were blown away by the space, high ceilings and large rooms, however this was short lived.
With a teenager WiFi is essential, however there were no details available and the password on the router didn’t work. We contacted the property manager who assured us she’d contact Bernie and come back to us....she rang back about an hour later to see if we’d found it, we hadn’t and thereafter (and still to date) we’ve heard absolutely nothing back!
Thankfully for us we managed to reset the router and set the password back up, to prevent a meltdown from the teenager (and also to ensure data roaming charges were avoided).
The villa itself, whilst fantastically spacious, was unclean and also had lots of downsides
- we collected 2 bags worth of rubbish from around the pool and villa
- there was mountains of rubbish by the bins (despite the neighbour putting the bins out twice weekly)
- the electrics were temperamental, sockets sometimes worked and sometimes not, light bulbs blew frequently
- the fridge was about a metre further in to the kitchen than it should have been (we moved it back)
- the bathrooms were both dirty (we cleaned them)
- there were only 2 half toilet rolls supplied
- the drawers in the bedrooms had both rubbish in them and were extremely dirty
- someone else’s clothes were still under the bed in the main bedroom
- all the crockery, glasses and cutlery were filthy and had to be washed before use (not ideal after a 20 hour journey to get to Orlando)
Then there were some random things
- 2 balls from the pool table were randomly found under the sofa cushions
- TV control hidden under the sofa in multiple pieces
- the pool cues were in pieces and had to be put back together
- the hdmi cable from the main tv was disconnected
- there was no information about the villa (WiFi details, rubbish day, etc.)
We can only put the stuff down to either disgruntled previous renters or the housekeeper...it’s a real shame though as the house could be fantastic and easily rented out for a higher figure if it was properly looked after and renovated.
Daniel G.
Stayed 14 nights in Jul 2019
