8/10 Good
Kathleen M.
6 Mar 2024
Liked: Check-in, communication, location
The good outweighed the bad
We were a group of 3 families, 6 adults and 6 teens. We had an incredible week. The villa was spacious and pretty, but needs some extensive TLC. The open air living spaces were lovely and the bedrooms had great AC. The absolute highlight of the villa is the Staff. They are wonderful!!! We only had breakfast prepared for us but it was delicious every day. And it was such a treat to have daily housekeeping at a rental property. Julio, who was onsite 24 hours a day, was so incredible and made sure we had everything we needed and took car of golf cart issues, etc .
The downside: the basement had 2 bedrooms and the game room, and had clearly had a lot of water damage. There was a very strong mildew smell. We chose this house for the game room and thank goodness Casa de Campo kept us too busy to need it. The only way I can describe it is disgusting. It was dark and dank, the wood on the bar and other surfaces felt dirty to the touch and had visible white mildew. The pool table had 4 rips in the felt and numerous stains rendering it unplayable.
The water pressure was terrible.Toilets were difficult to flush and showers were barely more than a trickle. Hot water wasn't consistent either. Louvre shutters in most bathrooms were wedged shut with empty shampoo bottles.
The large round tile table poolside was missing huge patches of tiles,really shabby.
But, the good outweighed the bad.The size and location of the villa makes it great for large groups who aren't too picky.
Kathleen M.
Stayed 7 nights in Feb 2024
