6/10 Okay
Wendy B.
25 Sept 2019
Liked: Cleanliness, check-in, communication
Disliked: Listing accuracy
Disappointing stay
The owners of this property were lovely-friendly and helpful, and it was spotlessly clean. However, accuracy in the property details was lost in translation. We read that the house was on the "outskirts of Siena" ,but the village was a 45 minute drive up a windy mountain road from the city of Siena itself. ( The details probably meant the outskirts of the REGION of Siena?) We were also not given details of the layout of the house and the need to climb up steep stone stairs from the kitchen to get to the bedroom and so out into the garden. My health issues made this a challenge . Heat and mosquitos on top meant that we cut our stay short to find a hotel with air con and less vulnerability to insects in order to protect me from infection ( I have stage IV breast cancer). Our lovely hosts couldn't have done anything about the heat or the mosquitoes! But we think they should clarify the location of the house, the journey to the city of Siena and point out that there are steep stone steps to negotiate, as this would be a hazard for small children as well as those with mobility issues. We were very sad to have to leave several days early, especially when the host family were so friendly, but sadly this property did not work for us. Clearer property details would prevent this happening for other guests. Many thanks.