2/10 Terrible
Richard D.
27 Nov 2019
Disliked: Cleanliness, check-in, communication, location, listing accuracy
Spoiled holiday by building work, large cranes and dishonest owners
We had to leave this property 4 days into our 7 day stay, this indicates the seriousness of the problems we had with this property and its owners. We booked only 4 weeks prior to the stay and we were really looking forward to our only holiday of 2019, we had earned it.
Upon arrival they felt obliged to apologise for any noise we would hear as some “delayed” building work was going on around the property. At that point in time we could neither see nor hear any building work going on, other than a large orange crane that had been permanently lashed to the terrace of the property to seemingly facilitate some sort of building work. Upon closer inspection the crane left nearly a half of our terrace unusable and extremely dangerous to be around, especially at night with many trip hazards. We eventually used the sunbeds as safety barriers to stop us walking in that area inadvertently. The crane also impacted on the wonderful views. Look to the right and you have Funchal harbour, look to the left and you have a large orange crane!
Sadly, the owner and her representatives had deceived us from the moment we booked the property. Disclosure of the ongoing building work and the large orange crane should have been advised before our arrival so that WE could decide whether it was suitable. Ultimately. the owner made the choice for us by not telling us. We had not been advised of any ongoing building work prior to our arrival and had not been advised that there would be a large orange crane fixed on the terrace.
The property itself is functional. Bathroom small. Sofa is not the one on the website and is very uncomfortable.
We complained several times about the building noise but the owners would not stop it. Even a categoric guarantee that it would stop on the third day didn’t happen. They were back on the fourth day and even noisier.
We’d had enough. Nothing we could say to the owners would make any difference to the building work stopping, and that large orange crane was a permanent fixture and going nowhere. So, we booked a hotel in Funchal for our final 3 days and moved out of the property the next morning. We gave the owners father the keys back and advised them that we would be raising a formal complaint with HomeAway upon our return home. The owners father eventually conceded it was unacceptable and said he would refund ALL our money. At the time of this review the owners have not done this.
Formal complaint has been opened with HomeAway and is ongoing.
Richard D.
Stayed 7 nights in Nov 2019