10/10 Excellent
Christine G.
5 Sept 2019
Liked: Cleanliness, check-in, location
Disliked: Communication
INFORMATION FAILURE
We had a wonderful stay in this beautiful property in an outstanding area. You do need a car to get anywhere though as the village is much further than we thought. We would highly recommend the restaurant in Val-deSaane. However, we have one major complaint. On arrival we had to pay 300 Euros for a security deposit which is not written in any paperwork - it left us very short of cash for our holiday. Can someone explain to us what would happen if we travelled cashless as a lot of people now do ? It really ought to be either included in the holiday price or paid prior to arrival. We were also the confused about any other charges that may have then been incurred and whilst we did have a lovely holiday, it did put a slight strain on our experience. Chantal is a lovely lady and it was obvious she was delighted with how we cleaned the property so that was good but she speaks hardly any English so there was a lot lost in translation. Overall we would recommend this property and area as it is beautiful.