4/10 Poor
Rachael S.
28 Nov 2019
Disliked: Check-in, communication, location, listing accuracy
Very remote property not well maintained.
The online description did not make it clear that the property was very remote and some way from a made up road, and that hence one would be better off with a four-wheel-drive. Whilst the location might be nice in the summer it was certainly very difficult to find in the dark and the rain, which is when we first arrived.
The property was not very well maintained, and the manager of the property was not very helpful either. He did not point out where things were and how things worked.
The swimming pool was slightly green on the sides, the hot tub was dangerous - one member of our party scalded their leg as the temperature gauge was faulty. We complained to the owner to no avail and did not use the hot tub after that.
Despite the plumber arriving mid way through our holiday to fix the hot water, the hot water remained intermittent and no one was able to have more than a tepid bath. The showers ran hot and cold with no consistency in temperature delivery.
Not a very well maintained property I am afraid.
Additionally, the members of the party of the party who first arrived were charged another security deposit which the manager insisted upon, when I had already paid that amount on my credit card to the owner. I do not believe that he was allowed to do that.
This did not detract from the beauty of the property and it’s breath taking views and the fact that the cooks that the owner put us in contact with, and the wine tour mini bus operator, were all excellent and I would highly recommend them.
However unfortunately I would not go to this property again and nor can I recommend it to anybody else.
