8/10 Good
Sara H.
12 Oct 2018
Lovely villa in a great location
The villa was ideal for our party of 4 and would easily accommodate 4 adults, 2 young children & baby for example, but in my opinion the lounge seating area and the pool would not accommodate for example a party of 4 adults with 2 or 3 older children. Whilst the villa is all on one level and has a stair gate to the roof terrace, it is not designed for the adventurous 3+ year old as all the windows and the doors to the pool area can be opened from the jnside, which presented us with a real problem as our 6 year old has some special needs and is able to climb and escape from any opening. We had been advised in 2 emails that all doors and windows could be locked which is why we preceded with the booking. Upon our arrival and discovering that our son could easily climb out of the bedroom window and leave the grounds of the property we contacted the management company, who to start with were a little dismissive and unhelpful, but fortunately for us Carola stepped in and within hours of raising the problem had sorted it by removing the handles from the windows in the bedroom our son was using and checking with us that other exit points could be locked. From then on we could not fault the helpfulness of Carola, she went out of her way to ensure that we enjoyed our stay, cancelling the gardeners as our son is autistic and gets very stressed by loud noises and unexpected visitors, offering us respite if we needed to go out for an hour, we really could not have had a more helpful and understanding person looking after us.
The villa was well equipped and spacious for us, the only minor issue were the small, cheaply fitted shower cubicles, such a lovely villa should really have walk in showers. The pool was lovely although beware of a very rough floor, our son grazed his feet a number of times, also the close proximity of 2 pine trees meant on windy days the pool would be covered in pine needles.
Because of Carola we had a very enjoyable stay, the location was perfect with a supermarket minutes away and the lovely beach at Burgau. We would probably consider returning for another holiday as once the safety of our son was dealt with, we were able to relax and enjoy our stay in a peaceful setting.
Sara H.
Stayed 11 nights in Sep 2018
