6/10 Okay
JIMMY H., NEWCASTLE
1 Jul 2018
A nice enough cottage, but with a few teething problems.
Firstly, the lady who runs the property is friendly but our stay was let down right from the booking stage.
We had booked the cottage for 1 night, paying the Home Away admin fee, plus a deposit to the owner. The owner only accepts a bank transfer, which cost a further £9. This left the remaining balance and an extortionate 200 cash damage deposit!
After several weeks we start getting emails asking if we had paid, (yes), then several emails saying we had not paid by the due date. I ended up having to call HomeAway helpline for advice. This was the beginning of a catalogue of errors.
2 days prior to our arrival the owner asked if we wanted towels and linen. These are listed in the advert as being provided, but she then charged us a further fee for 3 beds of linen.
As for the cottage itself, it is pretty enough, but let down by the 2nd bedroom being in the loft, which was unbearably hot even with the window open.There is no aircon. This meant our 2 children had to sleep in the main bed with my wife.
The access to the loft room is difficult too, up steep ladders with awkward rungs to stand on, these should be wide flat platforms for safety. I ended up sleeping up there, struggling up the ladder with an injured ankle. Additionally the sink has no drainage board to place wet dishes, making cleaning up a bit awkward.
Now onto the huge damage deposit. This was handed over with instructions to vacuum the cottage on leaving, but when it come to checking out we had to uncomfortably watch as the owner spent 5 minutes inspecting the whole cottage, top to bottom, all appliances, beds, bathroom, nothing was missed. To our relief we had passed the inspection and were given our money back.
Overall, a nice place to stay for 2 people, the loft is too difficult to access (no mention of this in the advert, what would happen if the children had a disability?), but not a very smooth booking, with extra charges just days before arriving, and a hefty damage deposit to round things off. The owner needs to amend the advert accordingly, monitor the customers payments closely, make changes to the cottage, not add hidden charges, and not be so personally attached to it. Run it as a business, and let the guests feel relaxed.
Book here if you are absolutely desperate, otherwise there will be other places to stay nearby without the problems.
JIMMY H.
Stayed 1 night in Jun 2018
