This review was submitted before 2018 and has not been verified.
2/10 Terrible
Thomas C., Leuven
14 Aug 2017
A holiday with a bittersweet aftertaste
Filippo,
Although our holiday turned out great in the end, the days leading up to it were some of the most disturbing ones ever and as such heavily reflect on my review.
You contacted me 1 week before arriving, wanting to come back on an agreement made 4 months before on the number of rooms being readied, because you misread one of my emails. An email I sent in order to avoid the discussion we would end up having after all.
The worst part wasn't even that we would have to pay for an extra room, but that at some point you started quoting parts from a rental contract which I couldn't find in the version I downloaded when booking. You tried to make it look as if it was my fault, expecting me to assume things from the contract, which again I asked and got your confirmation on 4 months before.
So I downloaded the contract again and it turned out that it was changed on those exact parts of our agreement you wanted to come back on, also adding a whole list of extra charges for the pool and airco/heating.
When I kept stating that changing the contract and using this against us now was unacceptable, you made a statement for which I'll never forgive you and I quote: 'Still your contract does not include the use of a pool.. if you want to go that way'.
To my understanding you alluded here that you'd refuse us access to the pool. I suppose a threat being made since the pool wasn't built yet when we booked and as such not being mentioned in the original rental contract.
However from the first contact we had it was made very clear the pool was imperative for us having two young children (3 and 5). You guaranteeing several times the pool would be ready and giving us flexible cancellation arrangements in case it wouldn't be, proves to me it was an integral part of the agreement and agreed price.
You making this statement made me very upset, especially because it would impact my children's holiday.
Although we got the number of rooms initially agreed upon and was left with a choice, I agreed paying extra for the airco to avoid further discussions.
To top it all off, when leaving you asked me to write an 'excellent' review on HomeAway and one other major travel website, the latter acting as if I stayed at your property as a B&B.
Not sure what made you think I would do that given the discussions we had and when doing so putting my own credibility at risk.
So considering all of the above, no thank you note from us, but it could have been very much different. Thomas
Thomas C.
Stayed 14 nights in Jul 2017
