4/10 Poor
Chris H.
22 Aug 2023
Liked: Communication
Disliked: Cleanliness, listing accuracy
disappointed
We found the location very handy for the theme parks, shops and restaurants. However over all we were very disapointed and had to call the owner many times.
Swimming Pool
At the time of our visit the pool had a leak whilst it was fixed during our visit the low level of water was not ideal and also meant it failed to filter properly leaving bugs and dirt on the surface, so we avoided use until after it was fixed but even then the guys who fixed the leak left the hose pipe on and in the Pool, we turned this off and removed the hose on return from a day out, however the pool was full up to the brim and above the filter box so was again not filtering.The spa was also affected and had very low levels and was not available to use as it should have been for a number of days.
General cleaning and Housekeeping issues
Dirty cups and plates had been put back into the cupboards,The sinks in each bathroom had to be cleaned by ourselves.
The pillows on the beds and in the dressing room were all very badly stained and unsuitable for use.
The shelves in the dressing room in the main suite were full of dirty or un ironed bedding leaving no space for our things. other problems were -drier, coffee maker, safe and vacuum cleaner not working, garage door and lights not working - mats and patio tables dirty. litter under bed, we do not consider the property was ready for rental and would like a refund. photos sent to owner. villa not presented as advertised. still waiting for owners response.
Chris H.
Stayed 21 nights in Jul 2023
