8/10 Good
Kim C.
24 Apr 2024
Liked: Cleanliness, check-in, communication, location, listing accuracy
Fantastic Vacation with Friends
The place was nice. We had a FABULOUS TIME!!! It's not what was in the photos - you are assigned a villa at check in, We had issues throughout the trip - not the fault of the owner at all but rather the lack of communication at the resort itself. Here are a few examples - the A/C never worked properly (and sometimes not at all) in 2 of the 3 bedrooms - this was reported nearly every day and they would get it working, then it would quit. We opted for the additional package that gives you beer, soda, water and bottles of alcohol in the villa. They only give you one bottle of beer per person each day - our group preferred to hang at our pool vs. the very noisy ones around the resort. The initial pre-ordered alcohol was wrong - took a few days to get it sorted out. The very worst thing was the golf cart. We reported this on day one. They said they had no other carts but they would send someone to fix it. No one came - reported again, no one came, reported again, no one came, now it's leaving puddles of oil everywhere we go - so kept on reporting it. No one ever came to fix it. It sounded like the muffler was gone - people we passed would comment on how it had a problem, we agreed. But nothing was ever done. To be fair, I didn't reach out to the owner - the resort kept telling us they would fix it. Meanwhile dozens of carts sitting around not being used - but nothing for us to use... Did I mention our stay was FANTASTIC even with the issues??? Great time with great friends!
Kim C.
Stayed 10 nights in Apr 2024