4/10 Poor
Jodie H.
27 Jul 2023
Liked: Check-in, location
Disliked: Cleanliness, listing accuracy
Not value for money
We arrived and found the villa very easily, we opened the front gate and we were hit by the most disgusting repugnant smell of cat faeces. There were piles of cat faeces scattered throughout the gravel drive and the only route to the front and back door. Not the best first impression. In addition, the cat mess was on the grass in the back garden around the pool and the smell was awful. We felt we could not use the grassed area for fear of stepping in it. The villa itself had barely been cleaned, the fridge had food all over the inside and rust all over the door and seals, the cutlery drawer was filthy and the crockery all needed washing too. The patio outside had not been swept / washed and we even found someone false nails discarded there.
Many items in the property were broken, toilet holders, plug hanging off the wall, locks broken, the glass table outside cracked.
The management company were quick to try and rectify the cleanliness and broken items and dangerous plug but this obviously caused disruption to our weeks stay. The one thing they could not resolve was the cat faeces. Despite 2 attempts of using cat deterrent sprays the problem continued and it was unsanitary and for younger children very dangerous.
The location was great, air conditioning good and the beds were comfrotable. Our overall judgement on the week was poor, the price charged was not good value even with a small 10% refund provided as compensation.
Jodie H.
Stayed 7 nights in Jul 2023
