4/10 Poor
Susan R.
21 Jul 2018
Property Fine - Site Not
The beach club as advertised was non existent - closed since 2014. I only booked the apartment because of the beach club and facilities within it. This is a gross misrepresentation of the facts and I am looking for compensation. The photos showing the beach club with infinity pool should be removed immediately. The whole site is run down and in real need of repair. We had to pay to go to another beach club in Mojacar which we would not have done if there was a beach club as advertised at the Golf and Beach Resort at Playa de Macenas. There was no golf course either. The whole site was misnamed. We had no beach chairs in the apartment which we could have used by the small pool between the apartments which meant we were unable to use that pool also. There were no facilities for rubbish collection which meant we had to carry our rubbish to the car and take it to the bins outside the resort. Hardly a 5* resort more like a 2*. The apartment was fine apart from the fact that the air conditioning was on one control only and as the rooms varied in need of air conditioning it was very inefficient. The wind-up blinds in the sitting room were very stiff from the beginning of the week. By the middle of the week the blinds could not be wound up or down without 2 people helping - one had to be outside holding the blind whilst the other wound the blind. I also booked the apartment because it had satellite TV and the World Cup and Wimbledon was on. I assumed it would have English channels particularly as the owner is English - I was wrong! Yet another disappointment. Altogether a very unsuccesful stay..
Susan R.
Stayed 7 nights in Jul 2018
