2/5 Poor
Lori B.
14 Oct 2022
Liked: Location, listing accuracy
Disliked: Cleanliness, check-in, communication
Not recommended
I do not recommend using any of the properties owned by the Hartley property group in KCMO. The property had not been cleaned when we got there and my guests had to go elsewhere for the first night. Did not get confirmation that it would be cleaned and available until noon of the second day of the reservation. In attempting to ask for an increased discount from what I was given I was accused of being rude which I never felt like I came anywhere near being rude. I had also given my number so they could call if they needed to have further discussion. I would never have left a bad review if they said no. I absolutely do not deserve to be called rude in an email for asking for a greater than seven percent discount on the nightly rate after all the confusion and stress (on a property that I had booked and paid for in March.) They also gave us the master code which we found out during the whole check in process . Their locks were offline and they wanted to insure we had entrance but that seems like a HUGE security risk to me.
Lori B.
Stayed 4 nights in Aug 2022