4/10 Poor
Andy C.
27 Oct 2022
Liked: Check-in, communication, location
Disliked: Listing accuracy
A case of ‘buyer beware’…and here’s why…
The property is sold as being on a protected piece of land with fantastic sea views and the Google Earth image shows no buildings on the land, however this is inaccurate as the image is old and there is now a large new villa on this protected land (built by the host). One or maybe two of the photos showed the corner of a building but not in any way what has been built. So, no open views to the sea, just a corridor view from the terrace, and in no way could it be described as fantastic. Add to this that there is no heating apart from an open fire in the lounge and all our clothes and the beds felt damp the entire time. The owner said this was due to a storm hitting Portugal, but our letting was from 13 October and the storm came on 19/20th.
I have rated the cleanliness at 3 as we stayed for 10 days and the bedding was never changed (despite our having asked on day 8 if we should have had clean sheets). As there is no dishwasher two tea towels seemed very meagre and we had to ask on day 8 if the 2 tea towels which were now very dirty could be changed and also if we could have clean towels and of course asked about the sheets but as I have said that never happened.. Clean tea towels and towels arrived on day 9 (but no fresh towel for the 2 year old). Added to all this the sheets were very worn and old, with the bottom sheets having become rough and pilled.
I have raised all these matters with the owner immediately we left following our stay but to no avail and VRBO said we should have contacted immediately during our stay, although I am not sure what they could have done. A learning point for me - complain immediately!
Perhaps I am expecting too much but for over €200 a night in late October I don’t think so. Following my complaint the host has said he will be reviewing the property description but too late for us.
Andy C.
Stayed 10 nights in Oct 2022