2/10 Terrible
Dominique S., Scotland
13 Aug 2023
Disliked: Cleanliness, check-in, communication, location, listing accuracy
Poor condition.
Property was dirty, dusty and neglected. The listing is completely dishonest, this is not newly renovated as advertised. We could not sleep in the beds due to linens and mattresses being dirty, stained with urine, blood and other stains. The beds were unhygienic to sleep on. Carpet was filthy with ground in food, dirt and stains throughout. Carpet had not been vacuumed properly for a while. Walls, handles, doors were dirty with black marks and food stains. The dust in the property was so bad there was a thick grey line of dust along the top of every skirting / baseboard. This was months of dust build up. Bathrooms are tired and mouldy. Bath panel was held together with cello tape. Shower heads were covered in limescale. Blinds were broken with slats missing. Cooker rings and oven were covered in tin foil to hide food that hadn’t been cleaned for a while. Mildew on windows and dead flies on dusty window sills. Beds and furniture had not been cleaned properly and some furniture needs replaced. The property should never have been rented out in this condition. I couldn’t stay here due to the property being in an unhealthy state. The dust was a health issue and we couldn’t sleep in the beds due to them being unsanitary. VRBO were unhelpful. I had to find alternative accommodation at my own expense. I didn’t receive a full refund. I can’t recommend this property to anyone in its current condition. It needs extensive deep cleaning and renovation.
Dominique S.
Stayed 12 nights in Jul 2023
