4/10 Poor
Cassie C.
12 Mar 2024
Liked: Check-in
Disliked: Cleanliness, communication, location, listing accuracy
Disappointing
The pictures and ad for the VRBO were misleading, stating a newly renovated room. The only thing new in the room was the furniture. The room could have been cleaner. The bed comforter needed to be washed; there were leftover kitchen spots and dust. Also, the dishes and coffee pot provided were unclean. I spent the first-hour cleaning and sweeping the room. Aside from the sand, the floor was dirty and needed sweeping. We received minimal linens, which didn't cover the family, and all the towels, but two were unclean in the bathroom. The welcome email noted that two space heaters would be provided; there were no heaters, and the weather was cold and rainy.
I followed the procedure outlined in the welcome email and messaged maintenance with my concerns. I received extra sheets and a blanket the next day but no clean towels or heater. I went back and forth with the maintenance over email, requesting clean towels and a heater. At one point, I was reminded there was a laundry onsite, implying I could wash the towels myself. We were in the room minimally, so I didn't have time to wash towels that should have been provided to me to clean in the first place. Finally, two days before we left, I got a heater and clean towels. Unfortunately, email is the only way of contact, so I was at the mercy of their response, and it was clear my concerns were not a priority. Overall, the room and service provided were very disappointing.
Cassie C.
Stayed 6 nights in Feb 2024
