6/10 Okay
Monica R.
16 Aug 2022
Liked: Cleanliness, location
Disliked: Check-in, communication
The good the not too bad and the bad
Early afternoon on the day of check in I was contacted by Megan to let me know they had to switch the property because there was an issue with the place we were to stay. She said we would be moved to another property and given a two bedroom as well as a one bedroom to fit our party. I said that was fine then upon receiving a confirmation for only the two bedroom I texted as per her suggestion and she sent back I would receive the other confirmation soon. Around six thirty I called the property because I was unsure we would arrive by 11 they informed me that although two places were booked they were booked in my name and they needed Megan to put one in another person in my party’s name. I texted her but received no response. We luckily arrived prior to 11 only to find that check in issue not resolved so I called with no answer and left a message. Then we waited a bit and decided to all just in the two bedroom for the evening because we were exhausted. I never heard from Megan again and we were never able to go to the other one bedroom because the issue wasn’t resolved. When we got to the two bedroom we found only one very musty blanket in a closet, no fitted sheet for the sofa bed we had to use because there were 7 of us. There were spots on the mattress to the sofa bed so we took the flat sheet and tucked it around the mattress then used a blanket we brought with us to cover up with. Then the master bathroom light flickered constantly like a strobe light so we couldn’t turn it on. Finally on Saturday the property was without water for six hours leaving us to not be able to flush the toilet, wash our hands or take showers during that time. While we thought the property was pretty and there were some nice amenities it was a let down to have all those issues.
Monica R.
Stayed 3 nights in Aug 2022
