2/10 Terrible
Trish K.
13 Sept 2023
Disliked: Cleanliness, check-in, communication, location, listing accuracy
Maui Fire
Our stay was to begin on Sept. 1. Because of the fires and many notices from officials on the island for us not to come, we asked for a refund or credit on a future stay. Host said that we didn't buy trip insurance and we needed to deal with the consequences. VRBO itself refunded their part but the host did not refund nearly 5K. I asked for at least cleaning fee and property damage fee refunded. At first she said "no" and didn't want me to contact her again. After being ignored for a long time she replied that the situation was still fluid...she did not have power at her unit at that time. At that point she offered to refund cleaning and property damage. I told her we needed to be fully refunded. She could not ensure/or provide the agreed upon accommodations. Airline gladly refunded, luau gladly refunded, rental car gladly refunded...but not our host. She would not make an exception on this most horrible of events. So, we 3 sisters lost our vacation that we had saved for. No Aloha from Sherry. Very sad at our lost chance to be together
Trish K.
Stayed 10 nights in Sep 2023