6/10 Okay
Peter E., Harrow
25 Aug 2023
Liked: Check-in, location, listing accuracy
Disliked: Cleanliness
Wonderful location, garden and view- but room for improvement
I have had to shorten this due to character limit. Full review can be emailed.
-No hot water for 3-4 days- not acceptable to shower outside with parents on 70’s and 2 kids.
-Poor communication while waiting to resolve hot water issues.
-Blocked kitten sink/drain for last 2 days.
-2 bathroom sinks require repair- I don’t expect to find raw plugs wedged in them to keep them operational.
-Dirty kitchen upon arrival that needed us to clean and wash a number of units and utensils. We did not clean on top of the cupboards or the light fitting which were thick with grease and dust.
-Towards the end of our stay the drainage from the dishwasher to the sink became blocked and for the last three days we had to empty the water in the two sinks by hand into one of the toilets. We could not empty it into the drain by the back door because that too was blocked.
-2 broken pool umbrellas for the first 4-5 days of the stay (one was then replaced).
Undoubtedly the position of the villa, the pool and gardens are spectacular, but this did not make up for the discomfort and inconvenience we experienced which do not align to what we paid for the stay. I await your comments/suggested resolution.
Peter E.
Stayed 10 nights in Aug 2023
