This review was submitted before 2018 and has not been verified.
6/10 Okay
Gillian S.
21 Sept 2017
Great house, problems with pool and wifi
The house is lovely – comfortable and well-appointed – and we’ve stayed several times before and loved it. It also has a great swimming pool, but this year there were problems. The pump had broken down 2 days before we arrived; we were given no prior notice of this, and although a repair/new pump were promised after we complained, it was not repaired during our 2-week stay. A robot vacuum was installed but the pool was never properly clean enough for us to be comfortable about swimming in it (not least because we regularly had to scoop out dead mice and frogs that had fallen into it overnight). Disappointing, when the temperature was in the low 30s most days. The owners refused us any compensation for this, although they were prompt to charge us for ‘wear and tear’ on a patio umbrella that clearly had a faulty winding mechanism, and eventually jammed when I was trying to take it down (ironically to save it from being damaged by an imminent storm). Though the house is advertised as having wifi (and Netflix) we had endless problems with it, at one point losing connection entirely for 4 days, despite calling a helpline, and rebooting regularly.
Gillian S.
Stayed 14 nights in Aug 2017