6/10 Okay
Nadia A.
19 Oct 2019
Liked: Check-in, location
3 Star not 5
Were thrilled to find we were able to access Flat at 1.00pm. Spiral staircase is stunning & ok for the fit & healthy, but lugging cases & groceries up & down is hard going. Flat is full of character, spacious & fab location. Homeaway overview & comms provided by owner all state 5 Star luxury in this flat, inc their supply of Linen/towels/toiletries. We were sent a detailed list of basic kitchen consumables and cleaning essentials provided. Although the below items were listed we had very low or no supply of Kitchen & toilet rolls, d/washer tabs, T towels, bin bags, tea bags (owner arranged top ups). ‘Luxury’ Toiletries were dregs of assorted supermarket products (previous guest?) & towels were not ‘plush’ as described, but rough, rigid & scratchy. Hairdryer broken.
Flagged up a few maintenance issues 2 owner on day 1, but advised they couldn’t fix for five days. We left after 7 nights & hadn’t heard from owner, so have more things they ought to b aware of.
Main bathroom – underfloor heating not working, filthy floor behind the door area, jacuzzi pumping black debris into the water, non slip bath mat perished & full of holes, shower slow to drain. Shower Room – toilet seat in need of repair, toilet brush & plunger plug in sink broken, shower tray not draining, door won’t lock or shut properly. Lounge – two lamps not working, third had loose connection, chandelier constantly flickering, overloaded electric sockets. Kitchen – several bulbs out, fridge temperature either tepid or freezing (literally), coffee machine not fully topped up with beans (as promised), very rattly fan oven, dead plants on window cill, chipped /cracked crockery & mugs, gaping holes behind door, cupboard full of random part used food items ( half of which were out of date or stored in plastic boxes with no labelling. Some of the cereal was BB Apr 2016)
The heating is set up for the owner to control wirelessly so it is not possible to control the heating from the apartment other than to boost the heating when the temperature drops. As the thermostat is in the hallway we found the hall area was getting up to temperature & cutting out, but lounge was still chilly.
The toilet in main bathroom is ‘saniflow’ style. A repair would cost your full security deposit! Fortunately owners flag up do’s & don’ts b4 your stay.
We had an amazing trip & EDI is a fantastic City. The flat was beautiful but in our experience not 5 Star Luxury. Loved the quality of duvets & slept very well.
Nadia A.
Stayed 7 nights in Sep 2019
