8/10 Good
Verified traveller
22 Oct 2023
Liked: Cleanliness, check-in, communication, listing accuracy
Watersong
The villa in whole was excellent, very comfortable with beautifully furnished rooms. The games room was also an added benefit which was also equipped to a high standard. The pool deck was exquisitely designed and was large private and spacious, possibly the best pool deck we have used. We did have an issue with the pool heat, which caused issues with the hot tub and never did get to proper levels of temperature. At best it was lukewarm. The owner and property manager were easy to communicate with and did make efforts to resolve, however, there appeared to be a fault with the pump, that could not be fixed. The property owner was very considerate and did refund us the pool heat payment and an additional fee, which was very kind. My only other issues with the villa, which were very minor, were that there was still rubbish in the kitchen bin when we arrived, that had been left by the cleaners and the games room had not been vacuumed as there was still a good amount of crisps and muck on the carpet. Saying that, a 5 minute vacuum by us sorted that out. My only other gripe, which to be fair was my fault, was that I felt the villa was just a bit too far away from the main attractions, (we did have tickets for Universal) which meant, long periods stuck in traffic. Other than that, wonderful villa, a pleasure to stay there and would highly recommend it. Colin (Scotland)
Verified traveller
Stayed 8 nights in Oct 2023
