2/10 Terrible
Hannah F.
16 Jun 2022
Liked: Cleanliness, location
Disliked: Check-in, communication
AVOID - HOST NEEDS TO BE REMOVED FROM SITE
When booking this property I advised the host we would be arriving late evening so she arranged for the keys to be left in a hidden location (with instructions). On arrival the keys were not where she instructed they would be. After searching for 15 minutes I called the host to let her know the keys were not there. She told me to keep looking. After looking for a further 10 minutes I called her back to again tell her they were not there. The host told me they were, huffed and hung up on me. I then called her back and she said she would try and get hold of her house keeper and that she would call me back. When she called me back she said that the housekeeper would come and meet us with the keys but we would need to give her €30 to €40 for the inconvenience!! I couldn't believe what I was hearing ! I told her absolutely not and it was her responsibility to make sure the keys were left for us and she would have to cover any costs. She then turned round and told us to get a hotel and she would just cancel our booking and hung up !! At this point it was around 11.30pm !! She was going to leave us stranded with no where to stay at 11.30pm at night when this had been booked for months !! In the end we had to call her back and agreed to give her house keeper €20 to come and drop us the keys. We then had to wait a further 40 minutes for the house keeper to arrive !! As you can imagine this put a downer on our holiday straight away. I am still in shock with the way we were treated. The host was not apologetic, was in fact extremely rude huffing and hanging up the phone on me and had the cheek to make us pay her housekeeper money to drop off keys that should have been left for us! This host needs to be removed from all sites!
Hannah F.
Stayed 3 nights in Jun 2022
