6/10 Okay
John K.
4 Apr 2024
Liked: Cleanliness, check-in, communication
Playa Royale is beautiful, but these owners are not competent and you should avoid renting from them
We arrived to discover a beautiful location on the corner, but next door to a construction site which had loud activity from sunup to sundown, so the balcony was only usable in the evening. One of the two lounge chairs was broken, and the unit was sparsely furnished including some plastic chairs. The first day we discovered the owners did not provide beach towels which have been available in all 4 of the previous rentals (we have been going to PR for 16 years usually to the same unit). Then we experienced the coup de grace- A washing machine on the floor above us leaked and soaked or kitchen and second bath. The building manager came right away, and a worker went upstairs and shut off the water but that was it, they didn't mop up, they just left the towels we had put out and brought in a (useless) dehumidifier but did nothing else. Overall, we were very disappointed in the unit ownership, in addition to the broken and sparce furnishings, most of the "glassware" was plastic and the lighting was inadequate, the icemaker was closed off (with tape), but fortunately it was making ice. The owner suggested we "join" the beach club to get towels but the cost for four of us to do that was too much and we had to pay for two weeks when we were only renting for 9 days, so we paid $20 to rent towels from the cleaning service. If this owner intends to rent to real people, he/she needs to spend a little money to bring the place up to the value they are charging for it.
John K.
Stayed 9 nights in Mar 2024