2/10 Terrible
Lena V.
19 Jan 2018
Disappointing and frustrating - AVOID!
This property is not suitable for elderly people, small children, tall people or people with pet allergies. Restricted headroom in many areas, incredibly steep hazardous stairs to top level.
Arrived at the house and had to make our own beds up, no information where to find the sheets - found them in the basement. One pillow case short. An information sheet left on the kitchen worktop referred to a booklet containing information about the house and its surroundings but the booklet was nowhere to be found. Eventually found it on top shelf in basement pantry - host told me that they didn't want us to look at it as it was not up to date. Struggled to work out how everything worked - heating, oven etc. Had to contact the host time after time to ask information regarding minor things which would normally have ben provided in an information book (from previous holiday rental experience). All the lighting was very dim and the host told me it was Swedish law to have dim lights, but this is clearly not true. It is an EU directive to switch to energy saving lighting but you can buy bright lights.
Final straw was that my daughter developed an allergic reaction because her bed cover was covered in a thick layer of animal hair - cat or dog not sure. Host told us that it was probably an earlier guest who had brought a dog and "it says in the advert that you can bring pets", but I question how she could blame the dirty conditions on a previous guest at the same time as charging us a hefty cleaning fee! Host told me she declined any further complaints and that the nearby store had allergy remedies if we needed it. The bed spread was disgusting!!! The bedlinen and towels did not smell fresh, they were musty. Quite possibly the worst holiday home we have rented and we have rented many. I wish I could get a refund but I guess that will be impossible, this property was not as described. The area looks suburban but it is quite a rough area within a stone's throw from the Bandidos HQ, one of the four local motorcycle gangs, who are not very nice people as we understand it. So glad to get home again.
Lena V.
Stayed 4 nights in Dec 2017
