4/10 Poor
Natasha H.
11 Aug 2019
Liked: Check-in, communication, location
Disliked: Listing accuracy
Failed to live up to the expectations created by the description
Firstly, the good stuff. The swimming pool and its surroundings are lovely. In addition, the property's owner is very responsive to emails and addresses most issues promptly.
Sadly, however, there were too many of these that needed to be dealt with during the course of our stay. The single air-conditioning unit is unequal to the task of cooling such a large glass-fronted building, even in an average summer (which this was not). A portable unit was delivered in retail packaging for us to install, which was not something we really felt equipped to do while on holiday. Its use was also restricted to one room as it could not be moved downstairs. This meant that we had to eat, entertain ourselves and sleep in the one room, and at the peak of the heatwave ended up checking into a hotel in town.
The sliding doors (apparently newly installed) got stuck, and in any case even once this was fixed the doors were secured only by Allen keys, causing security concerns.
The washing machine had been left in a poor condition prior to our arrival and as a result tore holes in our clothes. (The owner paid for the damage caused and replaced the washing machine, but this was obviously not ideal on holiday).
Other fixtures and bits of furniture are showing their age and the house in a poor decorative state of repair in some places.
While we appreciated the owner's attempt to deal with some of the issues, overall, the house failed to live up to the expectations of a luxury holiday rental created by the description on this site and the amount charged for renting it.
