6/10 Okay
Alice F.
9 Nov 2018
Great View
here was good communication with the owner prior to arrival in arranging menu preferences and shopping lists and we (2 adults & 2 children) were met promptly at Mombasa airport by Ian, the driver/guide for Pumzika. It became apparent on the drive to the house however that Ian would not be available for the duration of our stay or to take us onto our next destination as had been previously arranged. We were met at the house by a myriad of friendly staff and of course Kumi, the dog. The views from the sitting room and balcony as you first enter the house are simply breath taking and once recovered Risper, the house manager showed us the rest of the house. We had a wide of choice of rooms as there were just the four of us staying in order to celebrate my husband’s 40th birthday and the children opted to have rooms onto the pool and we went upstairs to take further advantage of the incredible views.
At lunch we realised that our food requests had not been met. There were no snacks or indeed drinks stocked for us or the children as had been agreed and this meant an additional fee to send someone to fetch these. We had also requested simple meals as 2 of our party were young children and meals such as 3 whole lobsters served with prawn and calamari were neither appropriate or cost effective. Despite being requested meals were served too far apart in time for young children, especially when no snacks are given in between.
We stayed 3 nights at Pumzika Tu and frequently there was no water to flush the toilet or wash with, no hot water to shower with and no power altogether, which combined with the bad weather (obviously nothing to do with the venue) and no driver to take us out for day trips made entertainment very scarce. You can feed bush babies by hand at night time on the balcony and it was agreed by all that this was the best thing about Pumzika Tu. There were 8 staff members at Pumzika Tu and this intensified the ‘goldfish’ feeling in the house rather than making it more relaxing as you may have thought. The tiny car arranged by Risper to take us onto our next venue would have been laughable had we any sense of humour left by the end of our stay and meant that we did not leave on a high,more a keenness to escape. Overall, whilst the house does indeed have incredible views and can fit large numbers of guests for a stay, we did not overly enjoy our stay.
Alice F.
Stayed 3 nights in Oct 2018
