6/10 Okay
Jane F.
26 Aug 2020
Liked: Cleanliness, location
Disliked: Check-in
Here are the pros and cons
We enjoyed our stay in Rouen but thought it fair to set out the advantages and disadvantages of staying in this apartment.
Pros:
- It's a really good location, a short walk to the historic centre, and in a quiet neighbourhood, albeit busy road outside, (but double glazed so not noisy
- There is A/C and as August temperatures in the upper 30s, we were glad of that
- The kitchen was reasonably equipped, (see below) and the sitting room comfortably furnished
- The building was originally quite a grand house and we enjoyed its character albeit now past its heyday - faded elegance says it all
- There was easy parking outside (payable)
- There is good wifi and despite previous comments we did not have any issues with internet provision.
Cons:
- the charges set out on the Homeaway site do not comprise the whole of the cost of the rental - cleaning fee and "linen" fee are additional. There is also a cash deposit to pay
- there is also a potential charge for arriving outside the 5pm stated arrival time. We were arriving very late after docking at Dieppe at 10.30pm and we were asked to pay an additional fee to check in late – in spite of the advertised contact free check in. As a result of this we ended up staying somewhere else on the first night of our stay.
- our experience with checking out was not good: on the day of departure we were due to leave at 9am but the housekeeper arrived early saying that she had to go to work, when we would have been entitled to stay until 12pm - the stated check out time. We felt this was rather rude and unhelpful
- after making an inspection of the property before returning our deposit the housekeeper said that we needed to dry and put away the washing up. Given the absence of tea towel, washing up liquid and dishwasher this was quite difficult and rather annoying. The house description needs updating as it currently says that there is a dishwasher.
- the overall welcome was diminished by there being no soap and less than half a roll of toilet paper.
Jane F.
Stayed 5 nights in Aug 2020