HomeAway, Owners Direct's parent company, is proud to operate some of the most-trusted holiday rental websites worldwide. However, all online marketplaces can be targeted by people who want to take advantage of others, and our websites are no different.
We have introduced some new trust and security features throughout our sites and would advise you to follow these best practices when renting out your property.
Security Tips and Tools to Protect your guests when booking your holiday rental.
Guest Phone Screening
Get to know who you are renting to – before they arrive. Speak with potential guests before confirming their reservations.
Make sure the phone number on your listing is accurate and we recommend getting back to guests within 24 hours after they inquire.
To promote security we always recommend our travelers contact the owner or manager to confirm reservation and payment details before making any payment. Expect a phone call from your potential guests for every booking.
Use a rental agreement for each reservation and be sure to include the names of all parties, check-in / checkout dates, rental amounts, payment schedules, and of course, your cancellation and refund policies. Including house rules and policies around cleaning fees, pets, and smoking. View a sample agreement here.